Positive Experience of a Beijing Macintosh Users Group Experience

A Beimac user recently related his positive experience with Apple in Asia. I have to second that with a tale of my own.

When I was in Beijing last summer from May to August, my PowerBook G4 bit the dust. I don't remember what it was exactly, but it wasn't starting at all. I think there were other things like a broken rim and a broken key too. I first took it up to the Mac store in Haidian, who had been helpful for me before and recognized me when I got there. They had a quick look at it but shortly realized that there was nothing they could do. (They did use this neat little rag they had that was great for cleaning off screens though.)

They sent me across town to the Apple fix it place. This was actually the hardest part of the whole process: finding the fix-it place. It was on some floor of some random building that no taxi drivers seemed to know about. Anyway, I eventually found it. I passed off my computer to them. They had no problem accepting my warrantee (I had problems years before in Spain, Brazil, and Germany with the foreign repair centers accepting my U.S. warranty. Apple finally seems to have remedied the issue.)

It took them a week to get my computer back to me, but only because they had to order the part (something expensive) from Shanghai, leaving another satisfied customer.

And just for the record, I love the U.S. service too. They always say like 3-5 days or whatever but I don't think my repairs have ever even taken 3. People rave about Apple's products, but let's not forget their awesome customer service.